As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business. Building a long-lasting relationship with our clients is our number one priority.
Our Divisions
- Lexington Division
- Inez / Louisa Division
- Paintsville / Prestonsburg Division
- Pikeville Division
- Service Center
- In-House Division
AGENCY MANAGER

Earlena Duncan
Earlena has been licensed as an agent since 1995 and sells property, casualty, life, and health products. She loves supporting local athletic teams and can usually be found cheering on one of her eight grandchildren. She’s also actively involved in local church and community projects.
LEXINGTON DIVISION

Lauren N. Woods
Lauren has been in the insurance industry for 15 years, she is a license property, casualty, life and health agent. She spent 9 years as a commercial underwriter in the area of Workers’ Compensation. She is a CPCU candidate. Morehead State University Alumni. In her spare time, she enjoys gardening and spending time with her husband Matt and son Charlie.

Laura Durham
Laura is a customer service representative for Elite. She is a recent graduate from the University of Kentucky and is currently working on getting her license in Property & Casualty. In her spare time, she enjoys traveling, spending time with family and friends, and cheering on the Cats!
INEZ / LOUISA DIVISION

Marlena Lafferty
Marlena is licensed in Property, Casualty, Life, and Health. She has been with Elite Insurance Agency for 16 years. She is an avid sports fan and enjoys watching her kids hoop it up, hit grand slams, and steal bases!! She loves her Kentucky Wildcats and has stuck by her Cincinnati Reds through the good and the bad. She delights in taking care of her clients and values the opportunity to provide each of them with not only the coverage they need but also an easy and stress free experience.
PIKEVILLE DIVISION

Doris Mattingly
Doris has worked in the insurance business for 47 years. She started her career in Atlanta, Georgia, but moved back to her hometown of Pikeville, Kentucky five years later, where she remains to work in insurance. Doris loves to travel, read, work outside, and spend time with her family and friends.

Kevin Wagner
Kevin is a graduate of Morehead State University and has been an agent with Elite since 1996. Being licensed in Life & Health and Property & Casualty, he enjoys the versatility of being able to provide a wide array of insurance products for both individuals and businesses. In his spare time, Kevin likes to coach little league sports, fish, boat, play guitar, and sit around a nice campfire!

Bill Staggs
Bill has been in the insurance industry since 1981 and has worked in all lines of insurance, including personal, commercial, life and health. He attended Pikeville College, pursing a degree in accounting. In 2007, Bill obtained his Certified Insurance Counselor designation (CIC) from the National Alliance Insurance Research and Insurance Agency. Bill is also the Pastor of Meta Baptist Church, and enjoys spending time with his family.

Cindy Hamilton
I have worked in the insurance industry with Elite for 17 years. I love helping our customers and meeting new people. When I’m not in the office I enjoy reading, being outdoors and spending time with my family.

Jasmine Senters
Jasmine is a customer service representative in our Pikeville Division. When I’m not at work she enjoys reading and spending time outdoors with her family and pets.
PAINTSVILLE DIVISION

Janice Gilliam
Janice has worked in the insurance industry since she graduated from high school and has been with Elite since 2007. She lives on a farm with her husband and a lot of animals that require care every morning and evening, and they love them all. She has two grandsons that she adores spending time with, teaching them to love the farm life too.
PRESTONSBURG DIVISION

Gayle Roberts Collins
Gayle has spent 40 years in the insurance industry and her knowledge is an asset to the Elite team and our clients. She is married with two children and five grandchildren. When Gayle is not at work assisting our clients, she enjoys spending time with her grandchildren and two dogs.
SERVICE CENTER

Mark Grim
Mark is a graduate from Eastern Kentucky University with over 35 years of experience as an independent agent. He is licensed in Property & Casualty and Life & Health, and is also a licensed Surplus Lines Broker. He enjoys riding his Harley and is active in the local chapter of the Christian Motorcyclists Association.

Cindy Camden
Cindy has been with the Elite Agency since 2019. Prior to working in the insurance industry, she worked as a registered medical assistant. When she is not in the office, she likes to travel to a new place every year with her daughter. She also enjoys spending time with her three dogs, Domino, Pebbles, and Lizzy.