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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Our Divisions


Earlena Duncan, Insurance Agent

Earlena Duncan

Agency Manager

Earlena has been licensed as an agent since 1995 and sells property, casualty, life, and health products. She loves supporting local athletic teams and can usually be found cheering on one of her eight grandchildren. She’s also actively involved in local church and community projects.


Lauren N. Woods

Lauren N. Woods

Commercial Producer

Lauren has been in the insurance industry for 15 years, she is a license property, casualty, life and health agent. She spent 9 years as a commercial underwriter in the area of Workers’ Compensation. She is a CPCU candidate. Morehead State University Alumni. In her spare time, she enjoys gardening and spending time with her husband Matt and son Charlie.

Amber Sallee, Lexington Insurance Agent

Amber Brinegar

Amber is a bookkeeper for Elite. When not at work, she likes to be outdoors camping and hiking, and she also enjoys arts and crafts with her three little girls.


Marlena Lafferty, Inez / Louisa Insurance Agent

Marlena Lafferty

Division Manager

Marlena is licensed in Property, Casualty, Life, and Health. She has been with Elite Insurance Agency for 16 years. She is an avid sports fan and enjoys watching her kids hoop it up, hit grand slams, and steal bases!! She loves her Kentucky Wildcats and has stuck by her Cincinnati Reds through the good and the bad. She delights in taking care of her clients and values the opportunity to provide each of them with not only the coverage they need but also an easy and stress free experience.


Doris Mattingly, Pikeville Insurance Agent

Doris Mattingly

Manager / Agent

Doris has worked in the insurance business for 47 years. She started her career in Atlanta, Georgia, but moved back to her hometown of Pikeville, Kentucky five years later, where she remains to work in insurance. Doris loves to travel, read, work outside, and spend time with her family and friends.

Kathy Honaker, Pikeville Insurance Agent

Kathy Honaker


Kathy has worked in the insurance industry for 21 years and been an agent for the past 19 years. When not working, she enjoys spending time with family and friends, reading and working puzzles.

Kevin Wagner

Kevin Wagner


Kevin is a graduate of Morehead State University and has been an agent with Elite since 1996. Being licensed in Life & Health and Property & Casualty, he enjoys the versatility of being able to provide a wide array of insurance products for both individuals and businesses. In his spare time, Kevin likes to coach little league sports, fish, boat, play guitar, and sit around a nice campfire!

Sandy Hall, Pikeville Insurance Agent

Sandy Hall

Sandy has worked with Elite for 14 years. In her free time, Sandy enjoys spending time with her great-granddaughter, Caylee. Sandy graduated from the University of Kentucky with an Associate Degree in Accounting.

Bill Staggs, Kentucky Insurance Agent

Bill Staggs


Bill has been in the insurance industry since 1981 and has worked in all lines of insurance, including personal, commercial, life and health. He attended Pikeville College, pursing a degree in accounting. In 2007, Bill obtained his Certified Insurance Counselor designation (CIC) from the National Alliance Insurance Research and Insurance Agency. Bill is also the Pastor of Meta Baptist Church, and enjoys spending time with his family.

Cindy Hamilton

Cindy Hamilton

I have worked in the insurance industry with Elite for 17 years. I love helping our customers and meeting new people. When I’m not in the office I enjoy reading, being outdoors and spending time with my family.

Jasmine Senters

Jasmine Senters

Jasmine is a customer service representative in our Pikeville Division. When I’m not at work she enjoys reading and spending time outdoors with her family and pets.


Sheri Music

Sheri Music


Sheri is a licensed property & casualty agent with 34 years experience in the insurance field & 29 years with The Elite Agency . She manages the Paintsville Branch, enjoys working with her customers, loves camping & spending time with her husband & grandchildren.

Janice Gilliam

Janice Gilliam


Janice has worked in the insurance industry since she graduated from high school and has been with Elite since 2007. She lives on a farm with her husband and a lot of animals that require care every morning and evening, and they love them all. She has two grandsons that she adores spending time with, teaching them to love the farm life too.

Sue Stepp, Inez / Louisa Insurance Agent

Sue Stepp


Sue is a licensed property and casualty insurance agent that has been with Elite for twenty-five years. She enjoys spending time with her daughter and wonderful grandkids, is an avid shopper who enjoys finding a good deal, and she loves cooking for her family and friends.


Judy Stambaugh

Judy Stambaugh

Judy is a customer service representative at the Paintsville Division and loves greeting the customers with a smile! She enjoys spending time with her husband, four children and taking care of her two dogs and four cats.

Gayle Roberts Collins, Kentucky Insurance Agent

Gayle Roberts Collins

Branch Manager/Agent

Gayle has spent 40 years in the insurance industry and her knowledge is an asset to the Elite team and our clients. She is married with two children and five grandchildren. When Gayle is not at work assisting our clients, she enjoys spending time with her grandchildren and two dogs.


Mark Grim, Insurance Agent

Mark Grim

Manager / Agent

Mark is a graduate from Eastern Kentucky University with over 35 years of experience as an independent agent. He is licensed in Property & Casualty and Life & Health, and is also a licensed Surplus Lines Broker. He enjoys riding his Harley and is active in the local chapter of the Christian Motorcyclists Association.

Esther Ward, Insurance Agent

Esther Ward

Ester has worked in the insurance industry since 1990. When she’s not in the office, she likes to garden, read, and take care of her pets, Molly and Smokey.

Cindy Camden

Cindy Camden

Cindy has been with the Elite Agency since 2019. Prior to working in the insurance industry, she worked as a registered medical assistant. When she is not in the office, she likes to travel to a new place every year with her daughter. She also enjoys spending time with her three dogs, Domino, Pebbles, and Lizzy.