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COVID-19 Response

The Elite Agency is still here to service your insurance needs during this difficult time. While our offices are currently closed to the public, you can still reach us by phone or email. We ask that you please take advantage of the below listed customer service numbers and website to make payments, report claims, make changes, or request auto ID cards. If you need assistance using these numbers, please contact our local office or call our main number and we will direct you 859-264-9400.

For payments, most of the carriers systems are automated and available 24/7. You can also make payments online at the carriers websites provided.

Progressive: 1-800-876-5581

Nationwide: 877-669-6877 (claims, payments, and policy services can be reached here)

Safeco: 1-800-332-3226

KY National: (800) 432-9310 (To make a payment use option 2 -Customer Service)

State Auto: (833) 724-3577 (To make a payment use option 4, then option 1)

Grange Insurance: (800) 425-1100
Payment Website for Grange:

Allstate: 1-877-810-2920

Travelers Billing & Policy Service: 1-800-842-5075
Travelers Claims: 1-800-252-4633

The Hartford : (this number is for auto insurance) 877-896-9320, (this number is for home insurance) 800-624-5578, (automated billing is 24/7, customer service is M-F 7 a.m. to 11 p.m. ET, Sat: 8 a.m. to 5 p.m. ET)

J.C. Taylor Insurance (Classic Cars): (800) 345-8290, claims: 1-800-272-6764
Online payments:

American Modern: (800) 543-2644

KEMI: 1-800-640-5364 (General Number), 859-425-7822 (Claims)
Report a Claim:…/welcome/claims-management.aspx

Dairyland Insurance: (800) 334-0090

Kemper: (866) 860-9348 (option 3)
Payments and Account Management (you will need your policy number and to register for an online account):

Brickstreet/Encova (formally known as Motorist): (866) 425-7425 (option 2 for payments, option 1 for claims)

Trexis: 1-877-384-7466 (claims option 1, payments option 2)
To log onto your account and make payments online:

Cincinnati Life: (888)242-0888 (for payments), (877) 242-2544 (for claims), (800)783-4479 (policy services)